Workspace AI gateways

Workspace admins can connect a Vercel AI Gateway or OpenRouter API key in Settings → AI Gateways. AskVoro then uses that workspace-owned provider for support conversations and AI writing in the dashboard.

Which provider is used#

AskVoro chooses providers in this order:

1. your workspace's Vercel AI Gateway
2. your workspace's OpenRouter connection
3. AskVoro's platform gateway configuration

If both workspace providers are connected, Vercel is used. Disconnect it when you want OpenRouter to become active.

Knowledge-base semantic indexing still runs through AskVoro's platform gateway; workspace gateway keys apply to language-model responses, not embeddings.

How keys are stored#

Only workspace admins can connect, replace, or disconnect a gateway. The key is encrypted before it is stored and is never sent back to the browser. The settings page shows only whether the provider is connected and when it was last updated.

Disconnecting removes the saved key from AskVoro. It does not revoke the key at Vercel or OpenRouter; revoke it in the provider's dashboard too if it may have been exposed.

Troubleshooting#

Requests fail after connecting a provider. Replace the active key and try again. A connected but invalid key fails the request rather than silently using another account.

OpenRouter is connected but not receiving traffic. Check whether Vercel AI Gateway is also connected. Vercel has priority when both are present.

Help-center keyword search works but semantic search does not. Workspace gateway keys do not control embeddings, so this is not fixed by replacing the workspace key.